FAQs

Frequently Asked Questions

What does Refurbished mean?

Refurbished devices are devices that are pre-owned and have been extensively tested to determine if its components are in a working condition. In the event that there are faulty components on any devices, those components are replaced by working components to ensure the device is fully functional. After the repair of the device has been completed it is then sent for Quality Control – this is another test that is performed on the device to ensure it is in full working condition and that the item is fully functional.

How old are the devices we have on our website?

The devices we sell are items that we have sourced, repaired, and refurbished from refurbished IT wholesalers and corporate companies that were no longer making use of them. These devices vary in exact age but are generally items that are no longer in warranty with its original manufacturers and as such have been repaired and refurbished. We provide a Warranty on the devices, please see below for more information on our Warranty.

What warranty do the devices have?

⚠️ Please Note: Warranty claims must be reported as soon as issues arise.
Continuing to use a device after noticing faults or reporting them late may invalidate your warranty under the Consumer Protection Act.

Device Warranty

All our devices come with a 6-Month Collect & Return Warranty (via couriers) unless otherwise stated.
Some products may carry a shorter or longer warranty; the specific period is always shown on the product page under Specifications.
This warranty covers hardware defects in materials or workmanship.

Warranty Reporting and Responsibilities

Customers are required to inspect their devices immediately upon delivery and promptly report any faults, damages, or operational issues experienced during the warranty period.

Failure to report a defect within a reasonable time after discovery, or to continue using the device despite signs of malfunction, may result in the warranty being voided.

This is because:

Late reporting makes it impossible for Azania IT to confirm whether the issue originated from the product itself or from post-delivery use, damage, or neglect.
Under the Consumer Protection Act (CPA), a supplier’s warranty obligation applies only to defects that existed at the time of sale or delivery, not those caused by misuse, accidents, or environmental exposure thereafter.
Continuing to use a faulty device can worsen the problem, complicating diagnostics and voiding any warranty protection.

Azania IT reserves the right to inspect and test any device returned under warranty.
If testing confirms that the issue was caused by misuse, accidental damage, electrical surge, liquid ingress, or other external factors, the repair or replacement will not be covered under warranty, and the cost will be for the customer’s account.

How to Get Help

If you experience any issues (in or out of warranty), please contact our team:

📧 Sales: sales@azania-it.co.za
📧 Returns/Warranty: returns@azania-it.co.za

Accessories & Peripherals (Including Chargers)

Items such as chargers, power adapters, cables, and similar external accessories carry a 3-month limited warranty due to normal wear and tear.
These accessories are not covered under the device warranty.
Physical damage, burnt or frayed cables, bent pins, liquid damage, and misuse are excluded.

Battery Warranty

The battery is covered for 3 months against defects in materials or workmanship.

The battery warranty does not cover:

Normal reduction in capacity over time and use.
Failures from accidents, misuse, abuse, contamination, or other external causes.
Issues from improper calibration or maintenance.

Battery life expectancy varies based on model, workload, applications, and user settings.

General Exclusions (Apply to All Warranties)

Software issues, data loss, and customer-installed software/configuration.
Damage from impacts, liquids, power surges, lightning, pests, or environmental conditions.
Unauthorised repairs, modifications, broken warranty seals, or use of unsupported parts/power supplies.

Where applicable, replacement parts or accessories may be new or refurbished units of equivalent performance.

What payment methods does your website accept and is it safe?

We make use of three secure payment providers; Payfast, PayJustNow & Ozow:

Payfast

Credit & Cheque Card – Using your card to complete your purchase
Instant EFT – Using your banking app to complete an EFT
Masterpass – Paying using a Mastercard
Snapscan – Using your snapscan app on your smartphone to complete payment.
MoreTyme – Works as a lay-buy option – Splits the payment of the device into 3 monthly installments.
Debit Card – Using your debit card to complete payment
Mobicred – Purchasing the device on credit over a 12-month period
Scode – Use a short-code to complete payment – either VIA a printed barcoded invoice or VIA an SMS sent to your cell phone. This payment can be completed at any of the following retail outlets: Checkers, Checkers Hyper, Shoprite, Shoprite Usave, House & Home.
Zapper – Use your Zapper app to complete payment.

PayJustNow

PayJustNow allows you to pay for your purchase over 3 equal, zero interest instalments.
You’ll pay one instalment at the time of purchase, the next at the beginning of the following month and the last one a month thereafter.

Ozow

Instant EFT – Using your banking app to complete an EFT

Please note that we do not accept COD as a payment method because our parcels are not delivered by on of our representatives and rather by an external courier service.

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