Refund and Returns Policy
All items bought from Azania IT online store have a 6-month warranty unless otherwise stated.
Returns
If an item is bought from Azania IT and arrives Dead on Arrival (DOA) or defective, we will replace the item(s) at no cost to you.
We require customers to contact us within 24 hours of receiving the item(s) for this policy to apply.
In such cases, all accessories (chargers, cables, peripherals, etc.) must be returned together with the product.
If any items are missing, Azania IT reserves the right to delay or refuse a refund or replacement until all components are returned.
If an item fails within 7 days of purchase, we will REPAIR, REPLACE, or REFUND if repair or replacement is not possible.
No handling or repair fees will be charged unless the damage or fault is determined to have resulted from customer misuse or negligence.
If the wrong item was purchased, the customer may return it within 7 days, provided it is unused, in its original packaging, and in resalable condition.
The customer will be liable for all courier costs and a handling fee of not less than 25% of the total order value.
To start a return, contact us at returns@azania-it.co.za.
Returns without prior approval will not be accepted.
Warranty and Fault Reporting
All refurbished devices include a limited hardware warranty as specified on the product page.
Customers are required to promptly report any functional issues or defects that occur during the warranty period.
Failure to report issues within a reasonable time after discovery, or to continue using the device while it shows signs of fault, may result in the warranty being void.
This is because:
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Delayed reporting prevents our technicians from establishing when or how the fault occurred (delivery defect vs. later misuse or accidental damage).
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Under the Consumer Protection Act (CPA), warranty obligations apply only to defects that existed at the time of sale or delivery, not those arising from normal wear and tear, user error, or environmental conditions after delivery.
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Continuing to operate a device after noticing a fault can aggravate damage, making accurate assessment impossible and voiding warranty protection.
Azania IT reserves the right to inspect and test all returned products.
If testing confirms that the device was damaged through misuse, neglect, liquid damage, electrical surge, or physical impact, the repair or replacement will be chargeable and not covered under warranty.
Digital Products
There will be no refunds on digital products such as software keys or licenses.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate and resolve the issue.
Returned products must be securely packaged to prevent transit damage.
Azania IT cannot be held liable for damages occurring due to poor packaging during return shipping.
Exceptions / Non-Returnable Items
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Gift cards and vouchers are non-returnable.
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We do not offer refunds on new or specially ordered products, such as upgraded configurations or built-to-order devices.
Exchanges
The quickest way to exchange is to return the original item, and once your return is approved and refunded or credited, place a new order.
Refunds
Refunds are processed once a return has been received and inspected.
Approved refunds will be paid via the original payment method.
Please allow time for banks or payment providers to complete processing.
If a device reported as faulty is found to be in working condition, the return courier cost will be for the customer’s account.
